", "identifier": { "@type": "PropertyValue", "name": "Illinois Tool Works, Inc.", "value": "406898" }, "datePosted" : "2018-11-21", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Illinois Tool Works, Inc." }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Glenview Nas", "addressRegion" : "IL", "postalCode" : "60026", "addressCountry": "US" } } } }
[Close] 

Service Desk Analyst Intern

Service Desk Analyst Intern in Glenview, IL at ITW
Date Posted: 8/31/2018

Job Snapshot
+ Employee Type: Full-Time
+ Location: Glenview, IL
+ Job Type: Entry Level
+ Experience: Not Specified
+ Date Posted: 8/31/2018
About Us
ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.3 billion in 2017. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW has approximately 50,000 dedicated colleagues in operations around the world who thrive in the company's unique, decentralized and entrepreneurial culture. We offer unparalleled access to challenging opportunities in high-growth, diverse industries and markets around the world.
Job Description
_Position at ITW Corporate_
Employee Type: Full-Time, Summer Intern 2019
Location: Glenview, Illinois
Department : Corporate Headquarters, Information Technology Department
Job Type: Paid Internship
Experience: Undergraduate Level Preferred
Company Summary:
Founded in 1912, ITW is a fortune 250, global industrial company centered on a differentiated and proprietary business model. The company?s seven industry leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer focused solutions are required. ITW?s 50,000+ dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture.
Some ITW Divisions and Products you may have heard of:
+ Hi-Cone: Packaging systems for beer and soft drinks
+ ITW Deltar: Capless refueling system, which created a new standard in auto manufacturing.
+ Rain-X: Windshield Wipers, Glass Cleaners, Car Washes, etc.
+ Internship Program Overview:
ITW?s internship program provides unparalleled access to challenging opportunities in high-growth, dynamic industries. Interns are encouraged to think and act like entrepreneurs and are provided significant responsibility and autonomy to get things done. As an intern, you will gain substantial personal learning and career development opportunities through ownership of real-world job assignments, strong coaching and mentorship and networking with senior leaders across the Enterprise.
+ Position Summary ITW?s IT Internship Program is aimed at providing meaningful work and experience to our interns with strong managers serving as their mentors. We expect this summer internship program to give you marketable experiences and skills, as well as introduce you to ITW?s unique way of doing business.As an IT Intern you will be working at our corporate office in Glenview, IL; one of Chicago?s northern suburbs. Our campus includes a fitness center at no cost to the employees, cafeteria, outdoor volleyball courts, walking trails around the facility, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. We are one block walk to the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and other activities .
What You Will Do
Operational Management
+ Field incoming requests to the Service Desk and ensure courteous, timely and effective resolution of end user requests.
+ Process incoming Office 365 user administration requests. These requests will include all aspects of the provisioning and de-provisioning of user accounts.
+ Identify and learn appropriate software and hardware used and supported by the organization.
+ Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
+ Perform user account administration including password resets and profile changes.
+ Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
What We Are Looking For
Formal Education & Certification
+ Student pursuing a degree in Computer Science or Information Technology related field. Junior status preferred
Personal Attributes
+ Exceptional customer service orientation.
+ Ability to conduct research into a wide range of computing issues as required.
+ Ability to absorb and retain information quickly.
+ Ability to present ideas in user-friendly language.
+ Highly self-motivated and directed.
+ Keen attention to detail.
+ Understanding of social media platforms such as LinkedIn, Facebook and Yammer as well as best practices.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
EEO is the Law at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Applicants and employees of ITW are protected under Federal law from discrimination on several bases. Follow the link above to read more.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email corp_accessibility at itw.com at mailto:corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.
LI-LM1
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Service Desk Analyst Intern
Glenview, IL Illinois Tool Works
Service Desk Analyst
Chicago, IL Alliant Credit Union
IT Service Desk Analyst 2 - Chicago, IL
Chicago, IL Aramark
Service Desk Analyst
Rolling Meadows, IL The LaSalle Network Inc
Service Desk Analyst- Level 2
Deerfield, IL LTD Commodities LLC